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Once your order is placed it can NOT be canceled.
When the item received is incorrect or damaged, the customer must contact us within 7 days of the delivery with photos or a video that show the problem with the item.
Backyard Plant Nursery will evaluate the situation and may offer a reship of a new item or a refund. Generally, the customer does not need to return the damaged/incorrect item unless it has a high value in which case, we may ask the customer to return it.
Note: Due to different batches of the products, the item may come from different production lots, and the item logo or packaging received may vary from previous shipments or from the photos displayed on our App or website. If the physical appearance or the functions of the product are correct, they will not be eligible for a free reshipment
All customers must contact Backyard Plant Nursery for approval before sending or returning any item to us. Backyard Plant Nursery will not be responsible for the returned item without prior acceptance from Backyard Plant Nursery.
Estimated shipping times Backyard Plant Nursery wants your online experience to be enjoyable, simple and easy. To that end, we have created a shipping process to make your life easy. Please review our policies & procedures and let us know if you have any questions or concerns.Shipping charge for orders:
1. Free Shipping for orders over $99.
2. Under $99 charge $17
Please contact us firstname.lastname@example.org for any special shipping needs.Shipment processing time
All orders are processed within 3 business days. We ship Monday through Friday and closed on weekends or holidays. We may need an extra day or two during high volume times. We will email you or will add a banner on our site with any changes to our typical timing if this should occur.
There are two parts to the shipping time:
Handling Time: Verification of order specifics, procurement, quality checks, and packaging take time. After the order is made and payment is obtained, all orders are dispatched from the producer within 3 business days.
Shipping Time: Standard Shipping 5-8 days to arrive at its destination after being dispatched from our warehouses.
Shipping Cut Off Time: Orders received by 12pm EST
Verification Time: To protect our customers, we can extend our processing period up to 5 days if your billing information does not match your shipping information. We'll do all we can to help you out by contacting you to make sure there were no errors during checkout.
No On-time Guarantee
We have no control over shipping carriers, their operations, or events that affect their delivery schedules. Therefore, we do not guarantee on-time delivery.
Shipping live products has its challenges. Occasionally, Mother Nature does not follow our schedule! On these rare occasions, we delay shipping due to severe weather forecasts. However, we will keep you informed as the health of your plants is our highest concern. No Liability for Customer Data Entry Errors or Customer Absence We are not responsible for any errors you make in order's contents, delivery address entry or if you are not available to receive the order. Please review your order and contact us immediately if you find mistakes. In case your order gets returned to us due to your data entry error or your absence at the time of delivery, we will issue credit if returned in same condition as shipped. International Shipping: At this time, we are not accepting International Orders FALL ORDERS: We start taking orders for the fall in October and begin to ship the middle of November into December, and for Spring we start taking orders in February and start shipping end of March beginning of April every year. NO CANCELLATIONS ARE ALLOWED! No Exceptions.